Return Policy
Return Policy
1. Introduction
Welcome to Hai. We strive to provide our customers with the best quality products and exceptional customer service. However, if you are not completely satisfied with your purchase, we are here to help.
2. Eligibility for Refunds and Exchanges
- Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 30 days of receiving the product to arrange for a refund or exchange.
- Wrong Item Received: If you receive the wrong item, please contact us within 30 days of receiving the product. We will arrange for a replacement or refund.
- Lost Items: If your item is lost during shipping, please contact us within 30 days of the expected delivery date.
3. Non-Refundable Items
- Sale Items: Sale items are final and cannot be returned or refunded.
4. Refund Process
- Contact Us: Email us at info@haiwear.co with your order number, details about the product, and the reason for the return.
- Provide Proof: For damaged or defective items, please include a photo of the product showing the issue.
- Approval: Once we receive your email, we will review your request and notify you of the approval or rejection of your refund.
- Refund Method: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
5. Shipping Costs
- Refund Shipping Costs: If the return is due to our error (damaged, defective, or wrong item), we will cover the return shipping costs.
- Non-Refund Shipping Costs: Shipping costs are non-refundable for other reasons.
6. Contact Information
For any questions or concerns regarding your refund or exchange, please contact us at info@haiwear.co